Senior Director, Fraud Solutions Product Management

🔥 9 minutes ago

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• This position serves as a critical technical bridge between our EFS and Falcon fraud solutions and both external and internal stakeholders. • The role focuses on understanding and translating customer technical requirements into actionable product capabilities, with emphasis on integration architecture, implementation strategies, and platform interfaces. • As a key technical advocate, you will enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know-how. • This role requires deep technical fraud solution expertise to support customer success throughout the entire solution lifecycle—from pre-sales through implementation and ongoing optimization. • Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS. • Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams. • Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities. • Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations. • Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications. • Oversee demonstration environments and deliver end-to-end product demonstrations. • Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release. • Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests.

🎯 Requirements

• Enterprise software product management experience, with strong expertise in retail bank fraud management strategy and/or fraud operations. • Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks. • Strong familiarity with current best practices, have senior-level industry contacts, and have insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools. • Experience with payment card fraud systems is a plus, as is mobile banking, online banking, brokerage, payments, and other retail/consumer banking product lines. • Experience with merchant fraud prevention is a strong plus and a key differentiator for this role. • Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans. • Proven background and practical experience in developing, managing and delivering software projects, including the ability to create MRDs and PRDs, perform competitive analysis, feature/function prioritization and assessment. • Demonstrates a strong level of technical acumen in software technologies, specifically must be able to understand and translate technical requirements from non-technical to technical audiences effectively to drive product delivery. • Strong experience with pricing, contracts, product roadmap development and delivery; understanding business terms of deals and negotiating, understanding margin and costs for solutions when constructing a deal. • Relationship-driven, the ideal candidate will demonstrate experience forming strong relationships with both sales and clients and leveraging those relationships to drive product strategy forward. • Willingness and ability to initiate and drive activities and to work collaboratively. • Ability to assess and respond pragmatically to business and technology trends and prioritize competing initiatives. • Excellent interpersonal, written and oral communication skills. • Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners. • Experience with Agile development processes and Jira is a plus. • Bachelor’s degree, MBA preferred.

🏖️ Benefits

• Highly competitive compensation • benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.