Senior Platform Success Associate Partner

October 20

Apply Now

Receive Emails with Similar Jobs

FICO

WebsiteLinkedInAll Job Openings

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Manage relationships across various customer teams, brands, and/or departments to further strengthen FICO’s partnership • Engage regularly with customers via strategic business and account reviews to evaluate needs and strategic direction • Be an expert on the customer’s FICO Platform deployment and a go-to person along with the Platform SSE for their strategic business direction • Identify and grow opportunities within your customer base and collaborate with the sales teams to ensure growth attainment • Continually assess, document, and analyze customer progress toward stated goals and results • Ensure customers employ best practices and their FICO solutions are optimized for maximum value • Ensure any account issues are resolved quickly, leveraging resources from across the company as needed in partnership with the CSM team • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations • Monitor and facilitate the customer’s adoption of our solution features and functionality • Partner with Professional Services to prioritize project delivery and maintain project work blocks • Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and solutions • Serve as an escalation point when needed to facilitate the resolution of unexpected issues • Coordinate efforts internally to drive resolution for customer challenges through coordination with multiple internal teams

🎯 Requirements

• Relevant experience in managing adoption and associated revenue targets in a customer-facing services role • Ability to work collaboratively with the SSE, KAM, GTS, Product Management, and CSM team members • Experience working with SaaS technology • Experience working with clients in financial services • Experience working in onboarding, CRM, collections and retail banking use cases • Proven track record of building management and senior management relationships • FICO Platform Hands on Knowledge is a HUGE plus • Fluent in conversational English, Portuguese and Spanish is a HUGE plus for roles in Mexico and Brazil • Willingness and ability to travel 25–50%.

🏖️ Benefits

• An inclusive culture strongly reflecting core values • Highly competitive compensation • Benefits and rewards programs • Employee resource groups • Social events to promote interaction and camaraderie