Senior Solutions Engineer, Pre-Sales

November 20

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Fiddler AI

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Artificial Intelligence • Enterprise • Compliance

Fiddler AI is a company that specializes in delivering enterprise-grade AI Observability solutions to ensure the performance, integrity, and security of AI models and applications. Their platform provides monitoring and analysis tools to detect model drift, assess performance, explain the inner workings of AI models, and ensure compliance with standards. Fiddler AI particularly focuses on making AI models fair, transparent, and explainable, helping organizations manage AI risk and governance effectively. They offer solutions for industries such as government, finance, and other sectors requiring high standards of AI integrity and compliance. Their platform also supports integration with various cloud services like Amazon SageMaker, Google Cloud, and Databricks, among others.

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

🏢 Enterprise

📋 Compliance

📋 Description

• Close a percentage of qualified high-priority sales opportunities by owning the technical win, from initial presentation to final validation, ensuring the prospect's technical requirements and business value needs are fully met by the Fiddler platform. • Successfully facilitate, scope, and deliver Proof of Concepts, resulting in a clear, documented path for customer production deployment and a final presentation that quantifies Fiddler’s value (e.g., $ savings, % reduction in bias, etc.) for executive stakeholders. • Cultivate strong, trusted relationships with technical stakeholders, converting them into internal Fiddler advocates and power users who actively champion our platform's adoption within their organizations. • Deliver product feedback and market intelligence (e.g., competitive gaps, feature requests) to the Product team on a weekly basis, resulting in actionable product updates, while also contributing to our public-facing market publications, documentation, and FAQs. • Effectively develop and deliver tailored presentations and sales materials that clearly communicate Fiddler’s value proposition, adapting content and style to diverse customer audiences in the absence of a defined playbook.

🎯 Requirements

• Proficient understanding of the Machine Learning and Generative AI space, including AI Operations methodologies and tooling. • Innate love of technology and an ability to easily understand and articulate complex technical concepts, coupled with proven coding experience. • A history of demonstrable success in technical sales or solutions at the enterprise level, specifically in a pre-sales environment for a minimum of 3 years. • Superior presentation skills with the highest degree of comfort and confidence speaking with and influencing technical and non-technical executives and IT management. • Thrives in ambiguity and is comfortable without a full picture or pre-set determiners, demonstrating a high degree of flexibility and a proactive approach to filling in the blanks. • Possesses the autonomy and self-motivation to take ownership of complex sales cycles, proactively seeking out solutions and pushing boundaries ("Hungry") to go above and beyond for the customer and the sales team. • Strong communication skills paired with an empathetic and non-judgmental approach to listening, ensuring customer needs are deeply understood before solutions are proposed. • Demonstrates the ability to quickly pivot messaging and materials based on audience needs, creating compelling decks and presentations that resonate with stakeholders at all levels, even in a fast-moving environment. • Clearly convey complex information in a structured, compelling way—both in writing and verbally—while managing multiple priorities, tailoring messages to the audience, and ensuring materials and follow-ups are delivered with accuracy and timeliness.

🏖️ Benefits

• equity • supplemental insurance