Senior Customer Success Manager – Middle East

🕒 February 13

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Own and manage the full customer journey, including onboarding, adoption, training, and renewal • Deliver training and carry out missions for customers • Build strong, proactive relationships with customers across Middle East • Identify and support upsell and cross-sell opportunities in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement • Report to the VP of Customer Success EMEA • Work closely with Customer Support Engineers, Customer Platform Architects, Sales, Product, and Engineering • Partner with regional teams to serve a diverse Middle East customer base • Collaborate cross-functionally to ensure high customer satisfaction and retention

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech • 3+ years of experience in the cybersecurity sector, especially threat intelligence • Fluent in Arabic and English • Based in Saudi Arabia with experience supporting regional customers in Middle East • Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV; training available • Excellent communication skills and comfort working in English-first environments • Comfortable in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics

🏖️ Benefits

• Competitive compensation + equity • Remote-first flexibility • 25 days PTO baseline • Volunteer days • Equipment choice and additional support for remote work and development needs • Two annual in-person get-togethers: one global company get-together and one team get-together • Professional growth and learning opportunities • Opportunity to work with emerging cybersecurity, open-source and AI technologies