Filigran
201 - 500 employees
Founded 2022
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Technology
Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.
Senior Customer Success Manager
🕒 February 13
🗣️🇸🇦 Arabic Required
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Filigran
201 - 500 employees
Founded 2022
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Technology
Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.
📋 Description
• Own and manage the full customer journey: onboarding, adoption, training, and renewal • Deliver training and carry out missions for customers • Build strong, proactive relationships with customers across Middle East • Identify and support opportunities for upsell and cross-sell in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement
🎯 Requirements
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech • 3+ years of experience in the cybersecurity sector, especially threat intelligence • Fluent in Arabic and English • Based in Saudi Arabia with experience supporting regional customers in Middle East • Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available) • Excellent communication skills and comfort working in English-first environments • Comfortable in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics
🏖️ Benefits
• Competitive pay + equity — everyone shares in our success • Remote-first, flexible, and balanced — work that fits your life • Your setup, your choice — pick the gear that works for you
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