Senior Customer Success Manager

🔥 7 minutes ago

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal • Build strong, proactive relationships with customers in the Americas • Identify and support opportunities for upsell and cross-sell in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech • Based in the United States with experience supporting national and regional customers • Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available) • Excellent communication skills • Comfortable in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics • Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus • Fluency in English • Fluency in Spanish or Portuguese a plus

🏖️ Benefits

• Competitive pay + equity - everyone shares in our success • Remote-first, flexible, and balanced - work that fits your life • Your setup, your choice - pick the gear that works for you • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen