Customer Success Consultant

Job not on LinkedIn

🔥 1 hour ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finance Active

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

💸 Finance

💰 Private Equity Round on 2019-02

Consulting • Logistics • Finance

Finance Active is a company that designs SaaS solutions for enhancing performance in debt management and financial risk management, including areas like foreign exchange and guarantees management. With a strong connection to financial markets, their services enable efficient monitoring, valuation of positions, and simplification of complex operations. Their goal is to boost operating margins, maximize financial performance, and enhance decision-making processes for financial teams. In April 2021, they became part of Altus Group, which focuses on software and analytics for the commercial real estate sector.

📋 Description

• Manage and develop the company’s client portfolio across the EMEA region • Support clients and serve as their primary point of contact • Listen to clients to identify and address their needs • Handle customer complaints • Implement the customer retention strategy • Monitor action plans and analyze results and performance indicators • Analyze the user experience and propose areas for improvement • Prepare reports • Provide regular, proactive follow-up for deployed accounts to ensure customer satisfaction and effective use of the solution • Coordinate and bring together project teams • Collaborate with the Back Office, Sales, Marketing, Product, R&D, Professional Services, and RiskEdge teams • Manage the flow of customer requests • Renew customer contracts • Ensure customer satisfaction and retention across the client portfolio • Ensure the quality and reliability of data in platforms and the CRM • Follow procedures and meet deadlines • Contribute to the sale of additional offerings to the client portfolio

🎯 Requirements

• Fluent in English • Higher education degree (university or business school), with a Master’s degree in Finance and/or Banking • Proficient in Microsoft Excel • Strong organizational skills, attention to detail, and effective prioritization • Strong analytical, writing, and summarization skills • Excellent written and verbal communication skills; clear, structured, well-reasoned communication; ability to explain concepts clearly • Interest in and aptitude for using software solutions • Strong customer service and relationship management skills; confident interpersonal skills; ability to build trust • Team spirit, flexibility, and willingness to support colleagues • Knowledge of interest rate products, including loans, swaps, options, and related instruments • Good understanding of macroeconomics

🏖️ Benefits

• Remote work available • Full-time position

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