Customer Success Manager – EMEA

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🔥 10 minutes ago

🌐 France, Belgium – Remote

🇫🇷 France – Remote 🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Kardex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🚘 Automotive

🏥 Healthcare

🍽️ Food & Beverage

Automotive • Healthcare • Food & Beverage

Kardex is a global leader specializing in automated storage and retrieval solutions designed to optimize warehouse operations. Their offerings include vertical lift modules, vertical buffer modules, horizontal carousel modules, and fully integrated AutoStore solutions. Kardex serves a variety of industries, including automotive, healthcare, food and beverage, pharmaceuticals, and third-party logistics. They focus on enhancing storage capacity, order fulfillment speed, and productivity with innovative and scalable systems. Kardex also provides comprehensive lifecycle services, including modernization, consulting, and digital services through platforms such as Kardex Connect.

📋 Description

• Manage AutoStore solutions projects in the after-sales business • Ensure seamless project delivery and a smooth transition from Sales to implementation to service • Actively support and advise customers during the after-sales phase • Maintain regular contact with and visit customers to foster relationships • Ensure high customer satisfaction through customer-focused and efficient problem-solving • Manage AutoStore after-sales projects • Identify, propose, negotiate, and implement improvements and Change Requests • Prepare quotes, contracts, and presentations for customers • Proactively market services • Identify and develop additional services based on service reports • Travel approximately 40%

🎯 Requirements

• Driven to thrive in a startup environment, embracing innovation and agility • Strong troubleshooting skills with the ability to resolve challenges efficiently • Detail-oriented, with a strong commitment to delivering high-quality results and meeting all customer needs • Proven ability to build effective cross-functional relationships, collaborating seamlessly across teams and departments • Business administration or technical degree in engineering or a similar field • Strong command of English • Fluency in French • Willingness to travel approximately 40% • German, Spanish, or Italian is highly preferred

🏖️ Benefits

• Secure employment in a growth-oriented, international company with development opportunities • Comprehensive onboarding • Training programs at the Academy • Flexible flextime • Statutory vacation entitlement • Additional special leave days • Mobile working • Company pension scheme • Capital-forming benefits • Company and team events • Bike leasing • Health management