Enterprise Customer Success Manager – Accounting Firms

🕒 July 6

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 73%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Manage a portfolio of enterprise accounting firm partners (7 to 10 accounts, Top 150) deploying Pennylane across their teams and clients • Maximize adoption, satisfaction, and retention while establishing governance suited to multi-office organizations • Lead day-to-day relationships with decision-makers and project teams • Build and facilitate governance: steering committees, adoption committees, follow-up meetings, and a community of local champions • Define and execute data-driven adoption plans • Coordinate execution with internal Product, Support, Operations, and Sales teams • Anticipate satisfaction, deployment, and adoption risks and implement remediation plans • Contribute to the enrollment and use of Pennylane’s PA to centralize workflows • Advise firms on communication, activation, and training for small business and mid-market clients • Incorporate e-invoicing requirements into onboarding plans • Monitor post-deployment execution and propose corrective actions • Track employee usage, identify improvement opportunities, and manage action plans • Maintain trusted relationships, set expectations, and deliver value • Roll out annual or semiannual strategic action plans with partners • Track CSAT, adoption progress, governance quality, risk reduction, and retention

🎯 Requirements

• At least 5 years of experience in SaaS Customer Success with a solid accounting foundation, or in finance/audit with customer relationship management experience and a commercial dimension • Excellent customer relationship skills: able to reassure, structure discussions, and take a strategic perspective • Assertiveness: clear recommendations, diplomacy, and the ability to persuade • Portfolio and ad hoc action plan management • Data analysis: extract insights and prioritize effectively • Project management: coordinate multiple stakeholders with rigor and autonomy • English proficiency; level assessed and valued according to the department • Enjoy working in a constantly changing environment • Make collaboration a priority • Demonstrate sufficient perspective to prioritize actions with the greatest business impact • Must be authorized to work in France; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • Opportunities to improve your English through Busuu • A monthly allowance for all Pennylaners, supporting work from home or from a coworking space • An equity grant in the form of BSPCE • Access to 8,000 gyms throughout France and more than 300 wellness activities through our partner Gymlib • A Mac • Company events, including Tech Days every three months and an annual off-site • A highly flexible remote-work culture • An inclusive, supportive work environment conducive to personal and professional growth

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