Analyst – Complaints Management

Job not on LinkedIn

🔥 12 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

finanzen.net GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💸 Finance

💳 Fintech

📱 Media

Finance • Fintech • Media

finanzen. net GmbH is a leading financial portal in Germany, providing real-time data and information on global markets. The company offers tools and resources for investors, including charts, model portfolios, and personalized news pages, catering to individual investment decisions. It operates mobile apps and has operations in Austria, Switzerland, and the USA. As a subsidiary of Axel Springer SE, finanzen. net is part of a significant digital publishing group in Europe. Additional ventures include finanzen. net zero, a commission-free trading platform, and partnerships like BSDEX for cryptocurrency trading. finanzen. net GmbH stands at the intersection of finance, investment, and digital media, expanding its reach with innovative financial tools and services.

📋 Description

• Independently handle and resolve complaints for an online broker—from initial analysis through sustainable case closure • Document the entire complaint process in the ticketing system and reporting tool • Prepare and evaluate relevant KPIs (e.g., complaint rate and adherence to response deadlines) for management and quality assurance • Identify the root causes behind recurring complaints • Define measures together with the relevant departments and support them through implementation • Ensure compliance with regulatory requirements (e.g., BaFin requirements, MiFID II, and the German Securities Trading Act (WpHG)) • Work closely with Compliance, Product, Legal, and other adjacent departments

🎯 Requirements

• Completed commercial training (e.g., banking specialist qualification) or comparable qualification, ideally with initial experience in complaints management or customer service at a financial services provider or online broker • Solid knowledge of regulatory requirements in the financial sector, including BaFin, MiFID II, and the German Securities Trading Act (WpHG) • Fluent German (C2) both spoken and written, plus good English skills • Sound decision-making skills, including in complex cases • Good understanding of securities account administration, securities trading, order processes, or crypto assets • Analytical and detail-oriented approach, with the ability and motivation to pursue complex cases through to resolution • Confidence and empathy in tense and emotionally challenging conversations • Ability to maintain an overview and prioritize effectively even during periods of high complaint volumes • Open to using AI-enabled tools in day-to-day work • Enjoy working in a dynamic environment with the opportunity to actively shape processes and contribute ideas

🏖️ Benefits

• Remote work options • Up to 15 workation days within the EU per calendar year • Training programs, seminars, and conferences • Modern office hubs • Professional development opportunities in financial markets and investing • Regular team events and a strong company culture • Health and mobility benefits (company bike program, public transportation subsidy) • Attractive financial benefits and additional perks

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume