Client Implementation Engineer – Front End, Level I

Job not on LinkedIn

October 29

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+5 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Frontend Engineer / Web Developer

🚫👨‍🎓 No degree required

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FINBOA

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SaaS • Banking • Fintech

FINBOA is a SaaS provider of compliance-first dispute management and back-office automation for community and regional banks and credit unions. The company offers automated solutions for Reg E dispute tracking, payment disputes, treasury onboarding, exception management, and digital process automation that integrate with digital banking systems to reduce processing time, write-offs, and compliance risk while enabling touchless or policy-driven decisioning.

11 - 50 employees

Founded 2016

☁️ SaaS

🏦 Banking

💳 Fintech

📋 Description

• Instance Configuration: Customize workflows, forms, letters, and definitions to meet client-specific requirements. • Technical Support: Address implementation queries, manage enhancements, and conduct user acceptance testing (UAT). • Client Training: Lead software training sessions to familiarize client with the platform. • Collaboration: Work with clients to clarify implementation requirements and timelines, and update project tasks in tools like Asana. • Documentation: Develop and maintain configuration steps, troubleshooting procedures, and knowledge base content for internal and client use. • Problem Solving: Troubleshoot and resolve software configuration issues by reviewing logs and code. • Team Support: Assist in testing new features, mentoring team members, and refining implementation processes.

🎯 Requirements

• High school diploma. • 2+ years in client-facing roles such as technical support or customer success. • 1+ year in a SaaS environment, focusing on front-end configuration with CSS and HTML for system customization. • Strong problem-solving and troubleshooting abilities. • Excellent verbal and written communication skills. • Familiarity with agile methodologies for task and priority management. • Positive attitude and ability to manage multiple priorities effectively. • Associate or bachelor’s degree (or equivalent experience and certifications) preferred. • Experience in accounting, banking, or fintech preferred. • Familiarity with project management tools like Asana preferred.

🏖️ Benefits

• IRA with company matching • Competitive salary • Wellness resources • Bonus based on performance • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance