ServiceNow Tester

Job not on LinkedIn

🕒 September 2

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

👻 Ghost score 49%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.) • Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules • Validate data migration, import sets, transforms, and data integrity • Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades • Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright) • Automate UI, API, and end-to-end business workflows on the ServiceNow platform • Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks • Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps) • Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems • Validate API contracts, authentication, authorization, payloads, error handling, and performance • Perform end-to-end integration testing across microservices, middleware, and third-party services • Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner • Validate access controls, ACLs, encryption, and security configurations in line with corporate policies • Participate in vulnerability scans and assist with remediation verification • Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention • Define quality metrics and gates for each sprint or release • Track and report testing progress, defects, risks, and coverage to stakeholders • Contribute to continuous improvement of QE best practices, standards, and playbooks • Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria • Facilitate defect triage sessions and support root-cause analysis • Mentor junior testers and share knowledge of ServiceNow testing techniques • Ensure traceability between requirements, test cases, and defects

🎯 Requirements

• 3–8 years in software testing, with at least 2 years focused on ServiceNow testing • Proven track record testing ServiceNow implementations, custom apps, and upgrades • Strong expertise in ServiceNow Automated Test Framework (ATF) • Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript) • Proficient in REST/SOAP API testing (Postman, SoapUI, or similar) • Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services) • Experience with data migration tools and strategies (Import Sets, Transform Maps) • Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git) • Good understanding of Agile methodologies and DevOps practices • Test management experience with tools such as Jira, TestRail, or Azure Test Plans • ServiceNow certifications (CSA, CAD, CSDM, etc.) • ISTQB or equivalent software testing certification • Exposure to performance testing tools (JMeter, LoadRunner) • Familiarity with ServiceNow Security Operations or Virtual Agent • Basic scripting in PowerShell, Python, or TypeScript • Bachelor’s/ Master’s degree in an appropriate field from an accredited college/university.

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