Customer Retention Manager

🕒 April 1

🇩🇪 Germany – Remote

💵 €33k - €43k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🚘 Automotive

📦 Logistics

💳 Fintech

💰 Debt Financing on 2023-07

Automotive • Logistics • Fintech

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• Support B2C existing customers with renewing their car subscription or switching to a follow-on subscription • Proactively provide personalized advice to customers by phone, email, and other channels • Offer optimal mobility solutions, including the loyalty program • Gather customer feedback and share it internally to improve processes, products, and communications • Implement initiatives to increase customer loyalty and further develop the retention strategy • Analyze existing processes in customer retention management and make them more efficient and customer-friendly

🎯 Requirements

• Completed degree or vocational training • Initial experience in customer-facing roles, such as Customer Success, Sales, Service, or as a working student • Excellent written and verbal communication skills • Service-oriented and self-directed approach to work • Structured thinker with strong attention to detail • Fluent German (C2) and confident English skills • Experience handling churn situations or conducting retention conversations (nice to have) • Affinity for the automotive industry or an interest in sustainable mobility (nice to have) • Experience with CRM tools such as Salesforce or Zendesk (nice to have) • Sales mindset (nice to have)

🏖️ Benefits

• Virtual Stock Option Program (VSOP) • Annual €1,500 development budget for training and seminars • Monthly childcare allowance • Exclusive access to daycare places in Munich • Flexible balance between professional and family life • Company pension plan with a 66% employer contribution • 25% employee discount on the FINN car subscription • Bicycle leasing • Subsidized EGYM Wellpass membership for fitness and sports • Professional mental health support • Barista coffee, matcha, and a fruit basket at the Munich headquarters • Daily lunch subsidy • Regular team events and corporate events