Senior Customer Service Agent

🕒 March 6

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

👥 B2C

💰 Debt Financing on 2023-07

Fintech • B2C • Personal Insurance

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• As a Senior Customer Service Agent, you are responsible for handling complex and escalated customer inquiries and ensuring an excellent customer experience across all service channels. • Using your experience, you analyze challenges in a structured way, identify sustainable solutions, and actively contribute to optimizing our customer service processes. • At the same time, you strengthen the team through targeted knowledge sharing, support the onboarding of new colleagues, and thus set the quality standard for our entire Customer Service area.

🎯 Requirements

• You have at least three years of experience in customer service and are confident handling complex customer issues, escalations, and professional complaint management. • You demonstrate clear, empathetic, and solution-oriented communication and create a positive service experience even in demanding customer situations. • You work proactively, take responsibility, have a strong hands-on mentality, and drive topics forward independently. • You take a structured, data-driven approach and have experience working with customer service metrics (KPIs) to continuously improve service quality and processes. • You remain composed in dynamic and challenging situations, prioritize effectively, and find pragmatic, customer-focused solutions. • You have excellent German (C2) and good English skills (B2).

🏖️ Benefits

• This position is based in Munich, with the flexibility to work fully remotely or from a home office (within Germany). Working from another EU country for a limited time is possible by arrangement. • FINN offers significant growth potential. You'll have the opportunity to develop quickly and succeed in a highly motivated startup environment with challenging projects in cross-functional teams. • Want to improve your English or build new skills? At FINN you receive an annual training budget of €1,500 to invest in your professional development. • Want to drive your own FINN car? With your employee discount, no problem.