Practice Support Associate

🔥 9 minutes ago

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Finni Health (YC W23)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Mental Health • Education

Finni Health is a nationwide provider of expert ABA (Applied Behavior Analysis) and mental health care designed for families navigating autism. By connecting families with highly qualified therapists, Finni offers personalized support that includes in-home or in-clinic services, flexible scheduling, and family-led goal setting. With a commitment to results-based care, Finni is dedicated to improving the lives of children with autism and their families through dedicated therapy that enhances daily living skills, communication, and emotional regulation.

📋 Description

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows. • Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams. • Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed. • Take the lead in developing and updating our internal knowledge base to empower users. • Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.

🎯 Requirements

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment. • Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks. • Clear, professional communicator across channels like email, Slack, and Google Meet. • Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus! • Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.

🏖️ Benefits

• Health insurance • Paid Time Off (PTO) • 401k plan