Regional Operations Manager

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Finni Health (YC W23)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Mental Health • Education

Finni Health is a nationwide provider of expert ABA (Applied Behavior Analysis) and mental health care designed for families navigating autism. By connecting families with highly qualified therapists, Finni offers personalized support that includes in-home or in-clinic services, flexible scheduling, and family-led goal setting. With a commitment to results-based care, Finni is dedicated to improving the lives of children with autism and their families through dedicated therapy that enhances daily living skills, communication, and emotional regulation.

📋 Description

• Project manage and ensure that the provider launches are progressing at the fastest timeline. • Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. • Partner with providers to understand their goals of scaling their practice. • Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. • Become an expert on all things Finni and answer all customer questions and concerns. • Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. • Work with the cofounders to build out better processes and tooling cross-functionally • Set up SLAs and KPIs for our provider success function.

🎯 Requirements

• 3-5+ years of experience leading an Applied Behavior Analysis practice supporting providers across various states. • Strong ability to analyze financial statements, identify key business drivers, and advise on strategies to improve profitability and growth. • Proven ability to develop growth strategies, create actionable roadmaps, and solve complex operational challenges. • A track record of meeting and exceeding performance targets (e.g., growth rates, retention goals, NPS). • Strong understanding of ABA healthcare operations, including clinical operations, compliance, revenue cycle management, payer landscapes, and clinical staffing models.

🏖️ Benefits

• 401(k) • Health insurance • Dental insurance • Vision insurance • Flexible schedule • Paid time off • Paid Holidays