Customer Care Specialist, German Speaking

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a “wow” customer experience across phone, chat, and email • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Share customer insights and feedback to support continuous improvement • Support customers primarily by phone, with chat and email as needed • Handle complex or high-impact customer issues

🎯 Requirements

• Native or fluent German speaker, written and spoken • Minimum 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Empathy and genuine desire to help people • Resilience and composure when handling complaints or difficult conversations • Proactive mindset with strong follow-through • Comfortable working in a fast-paced, evolving scale-up environment • Agile and adaptable, energized by change • Strong problem-solving skills and confidence taking ownership • Experience in fintech, banking, payments, or financial services is nice to have • Previous phone-based customer support experience is nice to have • Ability to work within shift times between 07:00 and 19:00 CET • Willingness to work weekends once per month or every 6 weeks

🏖️ Benefits

• 100% remote working • Competitive salary • Up to 15% monthly bonus linked to individual and team performance • Stock Option/Shares program • Usage of the company's flats in Cyprus for our work-and-swim program • Opportunity to develop your skills in a fast paste FinTech environment • Multi-sport card • Resources and opportunities for continuous personal and professional development • Constant support and care • Flexibility of traveling and working remotely or in a hybrid model across Europe