Customer Success Associate – German/Italian

🔥 0 minutes ago

🇷🇸 Serbia – Remote

💵 €24k - €36k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Own and actively manage a portfolio of high-value customers across European markets • Engage customers through a multi-channel communication strategy • Build relationships with decision-makers and serve as a trusted client contact • Drive revenue growth, retention, and product adoption across Finom’s product suite • Identify and execute upsell, cross-sell, and referral opportunities • Use account data, usage signals, and portfolio trends to prioritize outreach and identify risks • Monitor account health and proactively intervene with at-risk clients to prevent churn • Maintain accurate Salesforce pipeline, activity, and account tracking • Use Modjo/AI call-intelligence tools to improve performance and share best practices • Support clients throughout all lifecycle stages • Follow relevant AML, transaction-monitoring, and internal processes • Work toward maintaining portfolio growth, preventing churn, and contributing to business growth

🎯 Requirements

• Minimum 1-2 years in a Sales, Account Management, or Customer Success position in B2B SaaS or Fintech • Strong communication skills • Commercially focused, with attention to revenue per account and expansion potential • Ability to use data to make decisions and identify churn risks or upgrade opportunities • Comfortable working in a fast-moving environment • Prior experience with Salesforce or similar tools is a benefit • Native or perfect fluency in German or Italian • Fluency in English

🏖️ Benefits

• Continuous personal and professional development opportunities • Flexible remote or hybrid work across Europe • Stock Options Program for every team member • Constant support and care • Work & Swim Program: one month in a corporate apartment in Cyprus • Annual bonus based on targets achieved