IT Operations Engineer

Job not on LinkedIn

🔥 1 minute ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Serve as the first line of IT support for Finom employees through Jira Service Management and Slack • Triage and resolve requests within SLA, keep users updated, and close tickets with clear, friendly communication • Troubleshoot Windows and macOS hardware, operating system, software, network, and device enrollment issues remotely • Handle device enrollment and compliance issues in JumpCloud MDM, software installations and updates, and escalate complex cases with clear documentation • Manage onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii • Handle access requests and SSO issues while following access governance and least-privilege practices • Administer user-level tools including Jira, Confluence, Slack, and Notion • Maintain JSM request types, knowledge base articles, and workflows • Identify recurring ticket trends and create documentation, scripts, or automation proposals • Support DORA, ISO 27001, and SOC 2 security and compliance efforts by following procedures and maintaining records

🎯 Requirements

• 2+ years in IT support, service desk, or a similar user-facing technical role • Hands-on troubleshooting of Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity • Strong customer service track record and ability to communicate clearly with non-technical colleagues under time pressure • Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs • Working knowledge of Google Workspace or M365 user administration • Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf • Familiarity with an identity provider such as JumpCloud, Okta, or Entra ID • Good written documentation habits, including clear ticket notes and knowledge base articles • Fluent English, written and spoken • Basic scripting with PowerShell, Bash, or Python is nice to have • Confident use of AI tools is nice to have • Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools like Torii is nice to have • Experience with meeting room and AV setups such as Google Meet or Zoom Rooms is nice to have • Experience in a fast-growing or regulated company is nice to have

🏖️ Benefits

• Continuous personal and professional development opportunities • Flexibility to travel and work remotely or in a hybrid model across Europe • Stock Options Program available to every team member • Constant support and care for employee well-being and success • Work & Swim Program: one month in a corporate apartment in Cyprus • Eco-conscious corporate culture