L1 Support Specialist – Middle

Job not on LinkedIn

🔥 7 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FinteqHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

<FinteqHub> FinteqHub is a PCI DSS-certified payments platform and gateway that helps merchants and payment service providers simplify and secure online payment processing. It offers a unified API for quick integration with 50+ payment systems, account opening assistance, smart routing, tokenization, chargeback management, real-time monitoring, and fraud prevention. The company focuses on B2B relationships with merchants and PSPs across major markets including Australia, EU, Latin America, Canada, India and more.

📋 Description

• Act as the primary point of contact for B2B clients regarding technical issues • Analyze the root cause of issues and escalate them to the relevant department • Create and fix payment configurations for clients • Help clients use the products • Observe dashboards and react to technical system alerts • Resolve incoming technical requests to ensure stable platform performance and uninterrupted service delivery • Provide timely issue resolution, clear communication, and effective escalation across internal teams

🎯 Requirements

• Russian Proficiency – Upper Intermediate or higher • English Proficiency – Upper Intermediate or higher • Previous experience in support/technical role or relevant education/courses • Basic understanding of API/HTTP/JSON • Familiarity with AI tools (Gemini/GPT/Claude) • Proactive mindset with a commitment to delivering results • Nice to have: Hands-on experience with Payment Systems Providers (cascading, 3DS, etc)

🏖️ Benefits

• Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events