Firecrawl
API • Artificial Intelligence • SaaS
Firecrawl is a fast and reliable web scraper designed for developers looking to extract clean data from websites for their AI applications. It offers capabilities for scraping dynamic content, handling complex JavaScript pages, and supports multiple output formats like Markdown and JSON. Additionally, Firecrawl is open-source, allowing for community collaboration and integration with existing workflows.
Support Engineer
Job not on LinkedIn
November 19
Firecrawl
API • Artificial Intelligence • SaaS
Firecrawl is a fast and reliable web scraper designed for developers looking to extract clean data from websites for their AI applications. It offers capabilities for scraping dynamic content, handling complex JavaScript pages, and supports multiple output formats like Markdown and JSON. Additionally, Firecrawl is open-source, allowing for community collaboration and integration with existing workflows.
📋 Description
• Act as the first line of technical support, responding to customer-reported problems across our various channels • Diagnose API errors, workflow failures, authentication problems, rate-limit issues, and unexpected behavior—working closely with Engineering when deeper investigation is needed • Recreate reported issues, provide clear reproduction steps, and escalate validated bugs to the engineering team with full technical context • Help customers resolve integration challenges quickly so they can continue building with minimal downtime • Review user workflows or integration plans and offer suggestions to improve reliability, performance, and maintainability • Explain Firecrawl APIs, best practices, architecture patterns, and performance considerations in a way that makes sense for each customer’s skill level and stack • Write troubleshooting guides, FAQs, examples, code snippets, and internal runbooks that help customers find answers faster • Identify confusing or incomplete areas in Firecrawl’s docs and make updates to help reduce future support load. • Turn common support issues into clear, reusable solutions for both internal teams and customers • Identify recurring bugs, common configuration errors, and customer pain points that should be addressed in the product or documentation • Provide feedback grounded in real-world customer issues to influence prioritization of bug fixes, API improvements, and usability enhancements
🎯 Requirements
• 3+ years of experience • Strong Troubleshooter: You excel at isolating issues, reproducing bugs, and identifying root causes. You enjoy digging into APIs, workflows, and infrastructure to figure out what’s really going on • Hands-On Engineer: You can build backend systems, integrate with APIs, and solve complex technical problems. You read docs, write scripts, and debug edge cases with ease • Process-Oriented: You take chaotic support interactions and turn them into systems, runbooks, troubleshooting guides, and reusable workflows. You naturally look for ways to make support scalable • Clear Technical Communicator: You can explain complex ideas in a simple way—whether you're talking to a senior engineer, a founder, or a less-technical user. You ask great diagnostic questions and get to the truth quickly • Cross-Functional Collaborator: You work closely with Engineering, Product, and Growth teams, sharing real-world insights from customer issues to improve the product • Bonus Points: Experience in technical customer-facing roles (support engineer, solutions engineer, dev support, implementation specialist, CSE) • You've supported APIs, SDKs, or other developer tools • Experience debugging complex integrations or workflow automations • You've built with Firecrawl or similar web scraping/data extraction platforms • You know how to leverage AI to multiply your productivity
🏖️ Benefits
• Salary that makes sense — $60,000-80,000/year (India-based), based on impact, not tenure • Own a piece — Up to 0.10% equity in what you're helping build • Generous PTO — Minimum 3 weeks off required; Up to 24 days (excluding holidays and sick time) without approval. • Parental leave — 12 weeks fully paid, for moms and dads • Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human • Learning & Development - Expense up to $150/year toward anything that helps you grow professionally • Team offsites — A change of scenery, minus the trust falls • Sabbatical — 3 paid months off after 4 years, do something fun and new
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