Professional Services Manager

🕒 July 14

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• As a successful Professional Services Manager (individual contributor) you will have end-to-end ownership of First Advantage’s enterprise client onboarding experience across an extensive product suite. • You will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, delivering customer programs from concept through final implementation with a focus on value actualization & time to revenue. • Design client centric implementation project plans & quarterback delivery of end-to-end lifecycle • Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions • Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients • Lead scoping, documentation, & interpreting of client implementation requirements and provide simple, actionable guidance to help customers execute alongside you • Champion successful customer outcomes and innovate ways to improve our customer implementation processes • Directly impact the Company’s time to revenue to drive corporate performance

🎯 Requirements

• 4-year degree in technical or related field is required and MBA is a plus • Requires 5+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry • Experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding and supporting enterprise level B2B SaaS solutions • Prior experience with Technology, Media & Entertainment industries is a plus • Extensive and successful onboarding (implementation/deployment) of enterprise-sized clients • Solid experience with integrations for Enterprise Level accounts; you won’t code, but you’ll lead pre- & post-production testing and configuration with leading ATS/HRIS applications • Expertise in optimizing client integrations and achieving high levels of client satisfaction • Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization • Excellent client-facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients • Solutions Consulting background would be an asset when working on the pre-sale plans • Analytical and problem-solving skills and the ability to troubleshooting issues • Work well under pressure and you are not risk-averse and comfortable taking on challenges • Possible travel in the future, when deemed safe, could be 25% or more.

🏖️ Benefits

• Ability to work remotely • Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement. • 401k with an employer match and an Employee Stock Purchase Plan (ESPP). • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. • Volunteer Time Off Policy (VTOP) up to 10 hours a year.