Service Desk Engineer

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First American (India)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💸 Finance

🤝 B2B

💰 $450M Post-IPO Debt - First American on 2024-09

Finance • B2B

First American (India) is a Global Capability Center (GCC) of First American Financial Corporation that provides software development, data & analytics, back-office, and knowledge-processing services to support title insurance, settlement services, mortgage solutions and related risk-management operations across the US, UK, Australia and Canada. With locations in Bangalore, Hyderabad and Salem, FAI delivers corporate IT and production services for its parent company and emphasizes a people-first culture recognized as a top workplace.

📋 Description

• Identify and resolve complex issues reported by users. • Maintain user and system up-time through effective remote problem solving. • Manage multiple customer accounts concurrently. • Ensure support tickets are resolved in accordance with Service Level Agreements. • Configure hardware / software to customer specifications. • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.

🎯 Requirements

• Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. • Professional work experience of 2 to 3 years. • Must have experience with remote access systems. • Ability to manage multiple customer accounts. • Knowledge of using any ticketing tool such as service first. • Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications. • Understanding the working nuances of FAI's existing IT infrastructure.

🏖️ Benefits

• FAI is committed to create an environment that respects, supports and inspires all individuals. • We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. • At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. • We are an Equal Opportunity Employer.