IT Systems Engineer

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

🔥 Funding within the last year

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Own the day-to-day administration of our Microsoft 365 environment and core identity infrastructure. • Contribute to the helpdesk team — owning a meaningful share of the incoming IT ticket queue alongside your teammates. • Serve as the senior technical resource who handles the most complex escalations and helps raise the team’s overall capability. • Work closely with the Director of Corporate IT on strategic initiatives including SSO and SaaS application governance, identity and access management, endpoint security, and compliance readiness. • Systematically onboard our SaaS portfolio to SSO via Entra ID and build the automation that makes access provisioning reliable and auditable. • Administer and mature our MDM platform (Intune) for Windows devices, ensuring device compliance, configuration, and security baselines. • Develop and maintain configuration profiles, compliance policies, and device health reporting. • Carry an active share of the IT helpdesk ticket queue while serving as the go-to escalation point for the most complex cases and coaching teammates through them.

🎯 Requirements

• 4–6 years of hands-on experience in an IT systems or infrastructure role. • Solid working knowledge of Entra ID / Azure AD — user and group management, Conditional Access, MFA, app registrations. • Experience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive). • Solid experience with Intune for Windows device management; familiarity with macOS MDM platforms (Jamf or Kandji) a plus, as we plan to formalize macOS management going forward. • Proficiency with PowerShell for scripting and automation; Graph API experience (PowerShell or REST) a plus. • Experience integrating SaaS applications with an IdP via SSO (SAML/OIDC) and automating provisioning via SCIM — ideally at scale across 20+ applications. • Exposure to SOC 2 compliance processes — evidence gathering, policy documentation, or control testing. • Strong troubleshooting skills and ability to work independently in a remote environment. • Microsoft certifications (MS-102, AZ-104, SC-300, or similar) a plus. • Experience with Microsoft Purview (DLP, sensitivity labels, compliance policies, eDiscovery) a plus. • Experience governing AI productivity tools (any platform) — access management, acceptable use policy enforcement, or usage visibility — a plus. • Background in government technology, public safety, or other regulated environments a plus. • Familiarity with FedRAMP compliance requirements or experience supporting a FedRAMP authorization effort a plus.

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks