Infrastructure Delivery Manager

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First Intuition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📚 Education

🤝 B2B

💰 Private equity on 2023-05

Education • B2B

First Intuition is a UK-based provider of accountancy education and apprenticeship training that offers classroom and online courses for professional qualifications including AAT, ACCA, CIMA and ICAEW. The company operates a national network of study centres, delivers personalised study plans and tutor support, and partners with employers to run apprenticeship and workforce development programmes for students and employees. First Intuition focuses on exam-focused learning, employer engagement, and flexible delivery modes (in-centre, online live and distance learning).

📋 Description

• Lead delivery of infrastructure programmes including: Network upgrades (LAN/WAN/SD‑WAN/Wi‑Fi, firewalling, segmentation). • Identity and access modernisation (Entra ID, Conditional Access, MFA, Zero Trust patterns). • Cloud and M365 platform uplift (Intune baselines, Defender configuration, Azure services). • DR and resilience improvements (backup strategy, failover design, recovery testing). • Security uplift (EDR/XDR/MDR rollouts, vulnerability reduction, hardening baselines). • Review, interpret, and challenge vendor and partner technical designs to ensure alignment with FI’s standards. • Validate technical configurations through testing, pilot phases, and evidence‑based acceptance criteria. • Build and maintain detailed delivery plans, RAID logs, dependency maps, change schedules, and cutover plans. • Coordinate multiple infrastructure and security initiatives across FI’s footprint. • Manage partner engineering resources, ensuring quality, clarity of scope, and controlled delivery. • Run delivery governance—quality gates, readiness checks, risk assessments, and post‑implementation reviews. • Ensure all changes follow proper impact assessment, testing, documentation, and change control processes. • Own technical delivery for new site builds, relocations, refurbishments and technology refresh cycles. • Work with regional centre teams to coordinate works without disrupting teaching or operational activities. • Standardise centre infrastructure by implementing FI’s technical blueprint consistently across sites. • Ensure all centre deployments include monitoring setup, documentation, and operational runbooks. • Ensure all projects incorporate secure‑by‑design controls from early stages. • Embed security configuration (Defender, MDE, firewalls, M365 security baselines, DLP) into delivery cycles. • Work closely with the Information Security Manager to ensure: Remediation of vulnerabilities is planned and delivered. New services comply with governance and accreditation requirements (Cyber Essentials/ISO27001). SOC/MDR/alerting integrations are built into new infrastructure. • Translate technical direction into clear communication to all key stakeholders. • Ensure all new services include: Full documentation (logical/physical diagrams, configs, build standards). Monitoring and logging baselines. Operational runbooks and escalation procedures. Training or knowledge‑transfer sessions for IT Ops. Ensure handovers meet strict acceptance criteria before moving into BAU.

🎯 Requirements

• Strong experience delivering complex, multi‑site IT infrastructure projects (network, cloud, identity, endpoint, security). • Ability to read, understand, challenge and validate technical designs across: Network and firewall technologies Azure/M365/Entra ID Intune, Defender, Sentinel Identity, access and Zero Trust architecture. • Demonstrable experience coordinating specialist engineers and third‑party delivery partners. • Strong project delivery skillset (waterfall/agile hybrid), with structured documentation and governance discipline. • Excellent problem‑solving capability with an ability to break down complex technical issues. • Strong communication and stakeholder engagement skills across technical and non‑technical audiences. • Ability to produce high‑quality delivery artefacts (plans, architectures, test evidence, runbooks, change packs). • Ability to travel to FI centres when required.

🏖️ Benefits

• 30 days annual leave (based on fulltime hours) PLUS bank holidays • 3 FI Days per year • Hybrid working available, equipment provided for homeworking • Flexible-working positive employer with a range of family-friendly policies • Employee Assistance Programme: 24-hour confidential access to counselling and support services • Competitive Pension • Private Medical Insurance • Training and development opportunities • Long term career prospects in a growing company • Employee perks including a range of discounts to suit your lifestyle