Business Process Manager – Quality Governance

🔥 12 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote

💵 $97.7k - $130.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Lead and oversee the GO-Title Quality Governance organization. • Establish enterprise quality standards and governance practices. • Develop operational quality strategies aligned with business goals. • Oversee enterprise quality performance and corrective action effectiveness. • Monitor operational quality metrics and reporting. • Drive enterprise-level continuous improvement initiatives. • Ensure effective utilization of the Quality Management System (QMS). • Establish strategic partnerships with stakeholders and operational leadership. • Serve as an escalation point for significant quality concerns. • Lead executive-level quality reviews and operational alignment discussions. • Lead, mentor, and develop Quality Leads and Senior Quality Leads. • Oversee enterprise quality reporting, dashboards, and executive summaries. • Lead enterprise quality transformation initiatives.

🎯 Requirements

• 8–12+ years of operational, quality, title, or related business experience • Experience leading quality governance and operational improvement initiatives preferred. • Experience facilitating executive-level discussions preferred. • Bachelor's degree in Business, Operations, Quality Management, or related field preferred. • Advanced knowledge of quality management systems and operational governance. • Strong analytical and root cause analysis skills. • Strong stakeholder management and relationship-building capabilities. • Excellent executive communication and presentation skills. • Ability to influence across operational and executive environments. • Customer-service-oriented leadership approach. • Experience leading operational improvement initiatives. • Proficiency with Microsoft Office Suite and reporting tools.

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan