Commercial Title Coordinator

🔥 15 hours ago

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Research incoming order requests and provide accurate and detailed ordering instructions. • Responds to internal customer and vendor requests primarily through email. • Update file status within company and/or client system(s). • Develop strong relationships with vendors and internal stakeholders. • Proactively communicate file status to appropriate personnel. • Monitor processes and resolve issues to achieve SLAs. • Report issues to internal stakeholders as appropriate. • Escalate complex title issues to manager as needed. • Facilitates on-boarding vendors. • Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors. • Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance. • Act as a liaison between vendor partners and Company in resolving service delivery issues. • Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience. • 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities. • Demonstrated success establishing, leading and maintaining effective working relationships. • Proficient MS Office skill set. • Excellent verbal/written communication skills. • Strong attention to detail. • Strong problem solving and organizational skills. • Always maintain professionalism and a positive service attitude. • Working knowledge of company and/or client operating systems.

🏖️ Benefits

• Health insurance • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan

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