Senior Escrow Servicing Operations Specialist

🕒 April 29

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow. • Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance. • Maintain escrow interest rates, process deposits and controls. • Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. • Track activity, process documents and disbursements. • Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. • Reconcile files. • Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements. • Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results. • Adhere to regulatory and legal requirements, including investor and state guidelines. • May assist with onboarding and training new employees.

🎯 Requirements

• High School diploma or equivalent • Some college preferred • 2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance) • Strong customer service orientation • Detail orientated • Strong written, presentation and verbal communication skills • Problem solving skills • Strong organizational skills and ability to multi-task • Strong knowledge of company operating systems • Ability to understand and adhere to state and federal mortgage lending regulations

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan