Client Success Manager

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November 3

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Managing and developing long-term relationships with our public safety customers across Canada. • Focusing on client retention and expansion activities to reduce churn and increase ARR. • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs for the First Due product. • Identifying upsell opportunities. • Coordinate with our Deployment team to set up customer accounts. • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform. • Working with the Product Management team to prioritize customer requests and enhancements. • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

🎯 Requirements

• 5+ years of public safety experience • Technical experience managing or implementing software platforms • Project Management experience • Demonstrated excellent written, verbal communication and interpersonal skills • Strong organizational and time management abilities • A bachelor's or associate degree is preferred

🏖️ Benefits

• comprehensive compensation and benefits package • competitive pay • medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement • other benefits and perks