Client Success Manager – Law Enforcement

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November 10

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Build and maintain long-term, strategic relationships with Law Enforcement agencies nationwide. • Drive adoption and continued engagement of the First Due platform across all levels of the department. • Lead recurring executive and operational business reviews with Chiefs and Command Staff. • Proactively identify at-risk accounts and take action to strengthen satisfaction and retention. • Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities. • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities for the Law Enforcement suite. • Deliver targeted education, enablement, and engagement programs designed to drive utilization and measurable outcomes. • Maintain accurate account health metrics, usage rate, and renewal forecasts. • Represent the voice of the customer internally while advocating for First Due's vision and best practices externally. • Participate in user groups, conferences, and regional events to strengthen relationships within the Law Enforcement community.

🎯 Requirements

• Extensive experience working with or supporting Law Enforcement or Public Safety agencies. • Demonstrated ability to manage enterprise-level customers with multiple stakeholders and complex needs. • Strong communication and presentation skills - comfortable leading conversations with Chiefs, Command Staff, and agency leadership. • Data-driven mindset with an ability to interpret usage trends, risk signals, and growth opportunities. • Self-starter with strong organizational skills and the ability to prioritize across multiple customers and deadlines. • Familiarity with public safety technology ecosystems (RMS, CAD, digital evidence, personnel management) is a plus. • Willingness to travel occasionally for onsite agency visits, conferences, or customer summits.

🏖️ Benefits

• competitive pay • medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement