Director of Business Strategy, ITM

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August 29

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• This is a remote position. Director of Business Strategy - ITM (Inspect / Test / Maintain – Public Safety SaaS) • About First Due: leading end-to-end software platform for Fire, EMS, and Public Safety agencies. We deliver mission-critical applications that streamline operations, ensure compliance, and improve community safety. • Role Overview: We are seeking a Director of Business Strategy - ITM to drive the success of this critical product line. This is a cross-functional leadership role responsible for coordinating efforts across Product, Sales, Marketing, Partnerships, and Customer Experience to ensure that ITM meets and exceeds goals for ARR growth, retention, and market share expansion. Acting as the general manager of the ITM business, you will report directly into the Executive team. Your responsibility is to ensure First Due’s ITM solution becomes the best-in-class compliance and inspection platform for Fire and Life Safety. • Responsibilities: Product & Market Strategy; Sales & Marketing Enablement; Partnerships & Ecosystem; Customer Success & Adoption; Reporting & Leadership • Qualifications: Required: 7+ years of SaaS product strategy, business development, or GTM roles. Preferred: Domain expertise in Public Safety, Fire & Life Safety compliance, or RegTech. MBA or equivalent strategic/analytical background. • Benefits: Competitive compensation package including medical, dental, vision, FSA/HSA, 401(k), flexible PTO, remote work, tech stipend, advancement opportunities. • Additional: Fully remote role with minimal travel; background check and E-Verify; company-wide commitments to equal opportunity.

🎯 Requirements

• 7+ years of experience in SaaS product strategy, business development, or GTM roles • Proven ability to work cross-functionally across Product, Sales, Marketing, and CX • Strong understanding of SaaS growth levers (ARR, retention, adoption, upsell) • Excellent communication skills — able to influence at the executive level and with external stakeholders • Experience in competitive positioning and driving market strategy in a fast-growth SaaS environment • Preferred: Domain expertise in Public Safety , Fire & Life Safety compliance , or RegTech • Familiarity with NFPA standards, compliance workflows, or fire inspection industry practices • Prior experience with ITM and AHJ compliance software solutions • Experience managing or supporting partnerships with contractors, AHJs, or government entities • MBA or equivalent strategic/analytical background

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks that sets our team apart