First Due
Artificial Intelligence âą SaaS âą Public Safety
First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.
IPS Reporting Team Manager
4 days ago
First Due
Artificial Intelligence âą SaaS âą Public Safety
First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.
đ Description
âą Lead and develop a blended team of IPS Reporting Specialists and IPS Training Specialists, including one Team Lead âą Oversee all customer-facing reporting work, including configuration, dashboard creation, advanced SQL query development, and complex analytics builds âą Ensure high-quality, consistent training experiences across all delivery channels âą Create unified processes across reporting and training teams, working closely with other IPS and implementation teams to ensure standardization and consistency in employee experience âą Partner with Implementation Product Managers to scope and prioritize reporting and training
đŻ Requirements
âą 4+ years in Professional Services, Implementation, Reporting/Analytics, or customer-facing technical roles âą 2+ years of people management experience, ideally in a remote-first workforce âą Strong SQL expertise âą Experience overseeing training or enablement functions for a software organization âą Deep understanding of Fire/EMS operations or public safety software âą Strong communication and project management skills
đïž Benefits
âą competitive pay âą medical, dental, and vision coverage âą FSA/HSA âą 401(k) âą flexible PTO âą fully remote workplace âą technology stipend âą opportunities for advancement
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