Senior Infrastructure Engineer – AWS, SaaS Platform

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November 21

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Lead and execute strategic infrastructure initiatives across AWS to ensure scalability, security, and reliability of our production systems • Design, build, and maintain core infrastructure services, including networking, compute, storage, and CI/CD pipelines supporting a multi-tenant SaaS environment • Develop and implement proactive monitoring and alerting systems to ensure optimal performance and early detection of issues • Improve observability through better logging, metrics, and tracing to drive faster root cause analysis and continuous service improvement • Collaborate with engineering teams to ensure infrastructure supports fast, safe deployments and high uptime SLAs • Assist in defining and executing the cloud infrastructure roadmap, including long-term scalability, cost optimization, and automation goals • Own and optimize PostgreSQL database operations, while also evaluating and recommending future data storage and management technologies (e.g., NoSQL, managed data services, or distributed databases) • Enhance disaster recovery, high availability, and incident response strategies for critical services • Contribute to security posture improvements, including IAM design, encryption, network security, and compliance alignment • Mentor junior team members and promote best practices for infrastructure-as-code, automation, and cloud governance

🎯 Requirements

• 5–8+ years of hands-on experience in cloud infrastructure engineering • Strong background in Linux systems administration and infrastructure-as-code (Terraform, CloudFormation, Ansible or similar) • Proven experience in monitoring, alerting, and observability tooling (Datadog, Prometheus, Grafana, CloudWatch, etc.) • Solid understanding of networking, security best practices, and CI/CD automation • Experience with PostgreSQL administration, performance tuning, and scaling in a cloud environment • Proficiency in at least one scripting language (Python, Bash, Go, etc.) • Strong communication and collaboration skills to partner with cross-functional teams

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement