Firstup
Enterprise • HR Tech • SaaS
Firstup is a comprehensive employee experience platform designed to deliver highly personalized communication at scale. It offers an intelligent communication platform that connects with any environment, while ensuring data security and infrastructure integrity. Firstup's solutions aim to engage employees through various channels including email, mobile apps, and intranet, making every interaction meaningful across the employee journey. The platform integrates seamlessly with tools like Microsoft 365 and ServiceNow to enhance service management and workforce productivity.
Senior/Lead Product Manager – Healthcare Vertical
Job not on LinkedIn
October 24
Firstup
Enterprise • HR Tech • SaaS
Firstup is a comprehensive employee experience platform designed to deliver highly personalized communication at scale. It offers an intelligent communication platform that connects with any environment, while ensuring data security and infrastructure integrity. Firstup's solutions aim to engage employees through various channels including email, mobile apps, and intranet, making every interaction meaningful across the employee journey. The platform integrates seamlessly with tools like Microsoft 365 and ServiceNow to enhance service management and workforce productivity.
📋 Description
• Own the strategy and roadmap for the Healthcare vertical, defining how Firstup delivers unique value across healthcare systems. • Serve as the voice of the healthcare worker, developing a deep understanding of deskless, shift-based workforces and the operational realities of hospitals, clinics, and care teams. • Champion the mobile experience—ensuring the Firstup platform empowers frontline and clinical employees to stay connected, informed, and engaged wherever they are. • Partner closely with Product Marketing, Sales, and Customer Success to shape go-to-market strategies, messaging, and enablement for healthcare audiences. • Collaborate with Product and Engineering leadership to influence roadmap priorities and advocate for features that support healthcare-specific workflows and compliance requirements. • Gather and synthesize market, customer, and competitive insights to inform positioning, pricing, and product direction. • Define and track success metrics for the Healthcare vertical—driving adoption, retention, and expansion within key accounts. • Enable internal teams with deep industry knowledge, customer stories, and product expertise to strengthen our market presence and sales effectiveness.
🎯 Requirements
• 4–7 years of experience in Product Management, Product Marketing, or a hybrid PMM/PM role within SaaS or enterprise software. • Experience serving healthcare customers or adjacent industries where compliance, security, and workforce communication are paramount. • Proven ability to translate complex customer needs and market trends into actionable strategies and product narratives. • A strong grasp of mobile-first user experiences and the unique needs of deskless and shift-based workers. • Excellent communication, storytelling, and cross-functional collaboration skills. • Analytical mindset with experience using data to drive insights and decisions. • Familiarity with healthcare compliance frameworks (HIPAA, PHI) is a plus. • A passion for helping organizations connect every worker, everywhere.
🏖️ Benefits
• Excellent PTO program • Great health benefits • Casual and friendly environment • Remote work options • Leadership supporting personal and professional growth
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