Technical Support Specialist

November 27

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Fiserv

WebsiteLinkedInAll Job Openings

Finance • Fintech • Banking

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

10,000+ employees

Founded 1984

💸 Finance

💳 Fintech

🏦 Banking

📋 Description

• Assist with device preferences, configuration, and best-practice usage tailored to their business. • Diagnose across hardware, firmware/app versions, peripherals, and networks (Wi Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools. • Troubleshoot equipment and processing errors while capturing and analyzing error data to distinguish root cause. • Coordinate cross-functionally with internal service teams to deliver concise root cause analyses (RCAs) and proactively update case status until closure. • Commit to deliver high quality outcomes; you will balance first-contact resolution on complex issues with quality and merchant satisfaction. • Think in systems, not symptoms; you will connect dots across devices, networks, and payments flows.

🎯 Requirements

• Demonstrated technical troubleshooting experience supporting hardware, software, web applications and APIs, and networks in a customer-facing or call center environment. • Experience with networking fundamentals (Wi Fi/Ethernet troubleshooting). • Experience with basic operating system concepts (and device/peripheral setup and compatibility). • Experience reading logs and interpreting error codes; familiarity with web portals and concepts like API response status codes. • High school diploma or general equivalency degree • Point of Sale or payments support experience including merchant acquiring, terminals, peripherals, Europay, Mastercard, and Visa. • Evidence of complex case ownership, RCAs, and knowledge base contributions in metrics driven environment. • Certifications or training (e.g., CompTIA A+/Network+, ITIL Foundation). • Experience with Android operating systems. • Issue ownership and crisp communication, you will coordinate the right people and keep merchants informed.

🏖️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards • Eight Employee Resource Groups to foster a collaborative culture and expand your network • Unparalleled professional growth with training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning and discounted shares with the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental, caregiver, and military leave