Senior DevOps Engineer

🕒 March 19

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Designing, implementing, and maintaining the build and release pipelines for software applications. • Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability. • Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment. • Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR. • Participate in incident response, debugging, and root cause analysis for production issues. • Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals. • Document designs, operational procedures, and troubleshooting guides clearly and effectively.

🎯 Requirements

• 5-7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity). • 3+ years of experience with version control systems (e.g., GitLab, GitHub or similar) • Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab). • Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar). • Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker. • Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts. • Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting • Excellent problem-solving, analytical, and collaboration skills. • Strong written and verbal communication skills. • BS in Computer Science or equivalent practical experience.

🏖️ Benefits

• Health, dental, and vision coverage for employees and eligible dependents, effective on the first day of employment. • Company-paid life, accidental death & dismemberment (AD&D), and long-term disability coverage, with options to purchase additional protection. • Mental health and wellbeing programs, including access to counseling, coaching, digital tools, and personalized support for employees and dependents. • Registered Retirement Savings Plan (RRSP) with employer matching to support long-term financial wellbeing. • Paid Time Off and statutory provincial leave programs, including vacation, company-paid holidays, volunteer time, and bereavement leave. • Employee Stock Purchase Plan (ESPP), allowing employees to purchase company stock at a discounted rate.