Senior DevOps Engineer – Core

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Design, implementation, and automation of large-scale distributed systems • Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency • Work with Engineering teams to deliver high-quality software in a fast-paced environment • Monitor production and development environments to build preventive measures and provide a seamless customer experience • Work with delivery teams on software improvements to achieve higher availability and lower MTTD • Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)

🎯 Requirements

• 7+ years of public cloud experience (GCP or AWS) • 7+ years of private cloud experience (Openstack, VMware ESXi) • 7+ years of Linux experience (Centos/Ubuntu) • 7+ years of networking experience • Orchestration and management of containers using Kubernetes, Helm, GKE and Docker • Experience with Gitlab, ArgoCD, CI/CD methodologies & tools • Experience with Infrastructure as Code (Terraform), Python or other scripting languages • Experience with Ansible config management tool • Experience with Prometheus/Loki/Alertmanager/Grafana observability tools • Excellent problem solving and analytical skills • Experience with Incident Management Process, SRE best practices and continuous improvements • Experience designing large scale distributed systems • Familiar with DevOps/DevSecOps methodologies and best practices • Strong verbal and written communications skills • Bachelor's of Science degree in Computer Science or equivalent experience.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development