Senior Workato Integration Engineer

🔥 18 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Design, build, and maintain enterprise-grade integrations and automations using Workato • Define and maintain integration standards, reusable patterns, and design guidelines • Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging • Optimize Workato recipes for performance and cost • Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications • Design and implement secure authentication patterns and manage secrets according to least privilege principles • Design enterprise integration architecture and lead technical discussions with architects and business stakeholders • Troubleshoot complex cross-system production issues and drive them to resolution • Improve integration and data documentation, leveraging AI tools such as Copilot where appropriate • Evaluate and incorporate Workato AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy • Mentor other integration engineers and help grow the team’s technical capabilities • Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities

🎯 Requirements

• Minimum of 5 years of hands-on integration experience • Workato certification required (e.g., Workato Automation Pro or higher) • Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads • Experience designing reusable, versioned APIs and integrations • Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access • Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads • Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion • Working knowledge of SQL, including querying databases, troubleshooting, and relational data models • Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling • Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations • Familiarity with common integration patterns, including request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography • Experience with, or strong interest in, business applications such as Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is a big plus • Familiarity with Workato’s emerging AI capabilities, including MCP, Workato Genies, and Agent Studio, is a big plus • Experience with version control and CI/CD practices for integration development is a plus • Familiarity with monitoring and observability tooling is a plus • Awareness of data privacy and compliance considerations such as GDPR and SOC 2 is a plus • Strong analytical, troubleshooting, and communication skills • Ability to lead technical discussions and mentor other engineers • Ability to work independently and collaboratively across a distributed, global team

🏖️ Benefits

• Team-first culture • Inclusive environment that empowers employees to be their authentic selves • Reasonable accommodations for qualified individuals with disabilities throughout the application and interview process • Technical depth and growth opportunities