Senior Support Analyst

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Five Acts

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Artificial Intelligence • Enterprise • SaaS

Five Acts is a company specialized in building and evolving data platforms using modern technologies and cloud architecture. Through their accelerators and processes, they create data products that deliver value swiftly for businesses. Five Acts focuses on data engineering, analytical intelligence, and machine learning to help companies harness the power of their data, transforming it into actionable insights. With over 300 clients and a strong track record of completed projects, Five Acts is dedicated to helping organizations improve through effective data strategies.

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Talend: Work with Talend Studio, Talend Cloud, and integration components • Tableau: Analyze errors and build dashboards and data sources • SQL: Create and analyze queries for support • ETL Job Monitoring: Supervise and maintain ETL jobs • Technical Documentation: Update data flows and data mapping • Integration Support: Facilitate communication between systems • Incident Management: Log and follow up on tickets

🎯 Requirements

• Talend: Talend Studio, Talend Cloud, integration components (tMap, tJoin, tFileInput, tLogRow, etc.), schedulers (cron, Jenkins, etc.), connectors (JDBC, REST, SOAP) • Tableau: building dashboards, creating data sources, and data modeling; ability to analyze Tableau errors caused by data-layer issues; knowledge of modeling best practices for Tableau consumption • Advanced SQL: writing and analyzing queries for validation and support • ETL Job Monitoring: track automated job executions in Talend (environments such as Talend Studio or Talend Cloud) • Job Maintenance: adjust and version existing jobs to meet business changes or fix issues • Technical Documentation: update documentation of ETL flows, data mapping, and dependencies • Integration Support: assist communication between source and target systems (databases, APIs, files, etc.) • Incident and Request Management: log and track tickets in systems like ServiceNow • Code Versioning: knowledge of GitLab and/or similar tools • Analytical capability to understand complex problems and propose simplified solutions • Good communication with technical and non-technical stakeholders • Proactivity in identifying improvements • Organization and priority management (especially in SLA-driven environments) • Technical curiosity and willingness to learn new tools and solutions • Ability to create, analyze, and improve functional documentation to be delivered to the client

🏖️ Benefits

• Remote work • Mental health plan - online and in-person psychotherapy • Support for certifications and courses • Support for postgraduate and MBA courses (ESALQ/USP) • Partnerships with language schools • Partnerships with gyms and wellness apps (Wellhub) • Internal talks and roundtable discussions • Referral bonus • Happy hours • Gifts on special occasions