Five Sigma - Claims Management Solution
AI • Insurance • SaaS
Five Sigma is a comprehensive claims management platform that leverages cloud-based SaaS technology to offer 360-degree claim visibility, AI-driven insights, and decision-making automation. The platform is designed to enhance productivity and reduce costs for insurers, managing general agents, third-party administrators, and self-insured entities across various lines of business including property and casualty, automotive, homeowners, and more. With features like omnichannel communications, built-in communications and AI summaries, workflow automation, and API integrations, Five Sigma provides future-proof claims processing solutions that transform claims departments from cost centers to profit centers. The platform aims to improve customer satisfaction, operational efficiency, and overall performance through immediate deployment and ongoing product updates.
Customer Support Engineer
Job not on LinkedIn
November 5
Five Sigma - Claims Management Solution
AI • Insurance • SaaS
Five Sigma is a comprehensive claims management platform that leverages cloud-based SaaS technology to offer 360-degree claim visibility, AI-driven insights, and decision-making automation. The platform is designed to enhance productivity and reduce costs for insurers, managing general agents, third-party administrators, and self-insured entities across various lines of business including property and casualty, automotive, homeowners, and more. With features like omnichannel communications, built-in communications and AI summaries, workflow automation, and API integrations, Five Sigma provides future-proof claims processing solutions that transform claims departments from cost centers to profit centers. The platform aims to improve customer satisfaction, operational efficiency, and overall performance through immediate deployment and ongoing product updates.
📋 Description
• Provide best-in-class service to our customers, ensuring their success. • Perform in-depth troubleshooting and manage complex client inquiries via our main support channels. • Collaborate closely with internal teams such as Customer Success, Product, and Engineering to resolve customer issues and improve communication and efficiency. • Reference technical documentation and contribute to building both internal and external documentation. • Prioritize and manage multiple open issues simultaneously. • Become a product expert and assist internal teams as needed.
🎯 Requirements
• 3-5 years of experience as a Customer Support Engineer or in a similar role within a B2B SaaS company. • Tech-savvy, with the ability to quickly learn new solutions, features, and functionalities. • Excellent problem-solving skills, with the ability to multitask effectively while delivering exceptional customer service. • A strong commitment to delivering excellent customer service, with a dedication to providing delightful customer experiences and the persistence to drive issues to resolution. • The ability to provide clear, step-by-step instructions to customers, both verbally and in writing. • The ability to thrive under pressure and manage time efficiently. • Great interpersonal and communication skills, with high proficiency in English. • SQL – Beginner to intermediate knowledge. • Experience working with a ticketing platform (e.g., Zendesk, Freshdesk). • Experience troubleshooting API issues using Postman. • Advantage: Bachelor’s degree in Computer Science. • Previous experience in an insurtech company. • Ability to read and understand Python code (or any scripting language).
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