Project Manager – Claims Platform

🕒 May 11

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Five Sigma - Claims Management Solution

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💰 $16M Series A on 2021-09

AI • Insurance • SaaS

Five Sigma is a comprehensive claims management platform that leverages cloud-based SaaS technology to offer 360-degree claim visibility, AI-driven insights, and decision-making automation. The platform is designed to enhance productivity and reduce costs for insurers, managing general agents, third-party administrators, and self-insured entities across various lines of business including property and casualty, automotive, homeowners, and more. With features like omnichannel communications, built-in communications and AI summaries, workflow automation, and API integrations, Five Sigma provides future-proof claims processing solutions that transform claims departments from cost centers to profit centers. The platform aims to improve customer satisfaction, operational efficiency, and overall performance through immediate deployment and ongoing product updates.

📋 Description

• Conduct the project planning activities and manage the execution of large-scale, high-risk, or strategic projects from Initiating to successful go-live on time, scope and budget. • Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. • Manage relationships with project stakeholders, keeping them informed of progress and issues, in order to manage expectations on all project requirements and deliverables • Ensure proper use of methodology, tools, and procedures • Analyse risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action • Establish trust with clients by learning about their organization, processes, team member, and desired outcomes • Work with a client’s internal and external teams to understand the operational and technical requirements of the project • Ensure the timely and successful completion of projects, as well as the transition to the customer support & success team post-production • Work with the customer to create end-user training and establish support channels for go-live and post-production support • Plan and manage the project resource allocation with relevant departments within the organization • Ability to manage multiple projects and clients at one time • Provide technical, business consulting, and product expertise to customers enabling comprehensive implementations and solutions • Enable and configure various product features that meet the customer's needs within contractual constraints or identify change requests when needed • Identify use cases, roles, and other business requirements for each implementation

🎯 Requirements

• More than 5 years of project management experience in Insurtech large-scale strategic projects - must • Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documenting and record keeping • Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise, and tactful communication with senior executive management, clients, peers, and team members • Proven ability to manage multiple projects at a time with multiple constituents • Strong client-facing and internal communication skills • Strong written and verbal communication skills • Strong organizational skills including attention to detail and multi-tasking skills • Experience in writing functional (business & technical) requirements • Experience in delivering client-focused solutions based on customer needs that fit within the scope of the project and statement of work • Strong technical background and technical understanding. • Demonstrated experience leading cross-functional teams within a formalized methodology • PMP certification and /or other industry and project management certifications are an additional benefit.