Client Success Manager

🔥 9 minutes ago

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FIXD Automotive, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

👥 B2C

B2C • Home Services • HVAC

FIXD Automotive, Inc. is a Dallas-Fort Worth home service company specializing in HVAC and appliance repair and installation. They provide expert services performed by background-checked technicians to help homeowners with timely and efficient repairs. FIXD takes pride in their transparent pricing, quality care, and customer-focused approach, making home repairs easy and stress-free. Additionally, they partner with Cinch Home Services to offer home warranty plans that help protect homeowners from unexpected repair costs.

📋 Description

• Onboard dealership customers to AppraisalPRO and conduct initial training • Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues • Proactively provide support by actively monitoring product usage to identify red flags • Influence and build rapport with key decision-makers in order to become their trusted advisor • Secure referrals to other potential dealership customers from existing customers • Present recommendations on platform and user experience improvements to our Product and Engineering team

🎯 Requirements

• The ability to quickly build relationships and trust • Excellent interpersonal skills • Strong communicator who can present and write well, extremely responsive • Ability to multitask and prioritize • Passion for providing top-notch customer service • Plus • Experience in the Franchise Dealership industry

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family • 401k - 5% match • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Free Food & Snacks