IT Operations Analyst

🕒 March 20

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• You get a quiet satisfaction from closing a ticket cleanly. • At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. • Our Help Desk Analysts are the people who make that real for our customers every day. • You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone. • This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation.

🎯 Requirements

• 2+ years of experience in an IT support role. • Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others. • Working knowledge of Windows and macOS for diagnosing and resolving common issues. • Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk. • Working knowledge of identity and access management practices and tools. • Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues. • Familiarity with Mobile Device Management platforms — experience with JAMF is a plus. • Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small. • Strong instincts for prioritisation and decision-making when multiple things need attention at once. • A collaborative working style — you're effective across teams, time zones, and org boundaries.

🏖️ Benefits

• Put you at the center of a product where IT support isn't a cost center — it's the whole point. • Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done. • Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know. • Give you space to build expertise across a broad technical stack in a fast-moving environment.