Product Manager

🕒 May 20

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Drive your roadmap projects across whatever areas they live in — discovery through launch • Run discovery with UX, talk to customers, ride along with our internal Operations team, and turn it into specs that build cleanly • Pull your own data in Hex (with Claude or ChatGPT as your wingman) to size, prioritize, and measure • Spot when ML or GenAI is the right answer and scope it with our Data Science lead • Run the cross-product feedback loop on a steady cadence — Sales, CS, internal Operations, customer conversations • Keep Linear and the roadmap honest — visible, prioritized, predictable • Own product-wide release readiness, FAQs, release notes, and customer-facing docs • Use Claude, ChatGPT, and Hex every day as multipliers on your judgment — not as a substitute for talking to customers, owning the spec, or making the call

🎯 Requirements

• 4+ years as a Product Manager. • A real shipping track record on products real external customers use — you've personally owned discovery, requirements, delivery, or launch • Customer-anchored judgment — you know the difference between what Engineering can build and what will actually solve the problem, and you push for the latter • Working knowledge of AI tools for product work — discovery synthesis, requirements, customer docs, prototyping • Working knowledge of product analytics in Hex, Claude, or ChatGPT — you don't wait on the data team • Specs Engineering and Data Science can build from without ambiguity • B2B SaaS preferred; IT ops, ITSM, security ops, or adjacent enterprise IT is a plus • Clear communication, steady judgment under ambiguity, and the gumption to keep things moving without being asked

🏖️ Benefits

• Real projects, real ownership, real visibility — from day one • A seat at the table with the VP of Product, Senior PMs, Engineering, Data Science, UX, and our internal Operations team • A product where AI sits at the core, not bolted on • Range, fast — you'll work across product areas instead of getting boxed into one • Peers who care about customer evidence, technical rigor, and outcomes that move