Fixify
11 - 50 employees
Founded 2023
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.
Senior Data Scientist
🕒 February 13
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Fixify
11 - 50 employees
Founded 2023
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.
📋 Description
• Lead full-lifecycle data science projects, from conceptualization to deployment and ongoing maintenance. • Elevate our standards on the data science team when it comes to operational excellence. • Collaborate with our operations, engineering, and service delivery teams to ensure seamless integration and management of our machine learning capabilities. • Communicate complex data science concepts effectively to a diverse range of stakeholders so we get the outcomes we want and capture learnings along the way. • Use your expertise to find simple, effective solutions when advanced models aren’t required. • Engage in continuous learning and sharing, fostering an environment of collective growth and innovation across departments. • Bring clarity and understanding to complex data science projects. • Foster a culture of collaboration and continuous improvement. • Champion our values of curiosity, adaptability, and teamwork.
🎯 Requirements
• 5+ years of experience in data science along with a knack for creating impactful models and drawing insightful conclusions. • Proficiency in data science frameworks like scikit-learn, plotly, pandas, and numpy. • A strong statistical background, especially in time series analysis. • A passion for quality, with experience implementing tests and upholding engineering standards in data science. • Excellent communication skills and an ability to engage both technical and non-technical audiences. • A growth mindset that’s open to learning and deploying LLM technologies.
🏖️ Benefits
• Offer a nurturing environment where your skills and contributions are valued and celebrated. • Provide many opportunities for professional growth, learning, and development in the field of data science and beyond. • Give you a chance to work with cutting-edge technology and influence the future of IT help desk services. • Surround you with a culture that values impact over pure research, so you’ll feel the difference your work is making. • Offer you the opportunity to work with modern tech and help shape the tech stack our data science team uses as we grow.
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