Senior Fullstack Engineer, Product Experience

🔥 2 minutes ago

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Work collaboratively with other engineers on all aspects of our product. • Take ownership of feature delivery in horizontally scalable messaging pipelines. • Ensure the rounded corner of every button in the UI is just right. • Immerse yourself in our users' environments and refine your work based on their feedback. • Pay attention to detail, especially when communicating clearly with users.

🎯 Requirements

• At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure). • Strong knowledge of Typescript or a passion to quickly learn and master it. • A practice of "kind engineering" that produces well documented, modular code that's a delight for the next engineer that works on it. • A keen eye for detail – especially when reviewing pull requests. • A genuine interest in understanding user needs and translating them into technical solutions. • The ability to work cross-functionally and lift the team with your positive energy. • A curious nature and a drive to keep improving.

🏖️ Benefits

• Welcome you into a team that values every voice and learns from every challenge. • Give you endless opportunities to learn new things. • Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate. • Share the "why" behind every decision so you learn from our collective journey. • Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.