Staff Software Engineer – Integrations Platform

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Own the integrations strategy as a workstream rather than a series of decisions made under pressure. • Drive architectural decisions across multiple quarters and multiple integrations, including the trade-offs between extracting shared abstractions now versus carrying duplication for a defined period. • Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely, treating that authoring surface as a first-class platform problem. • Coach the team through pairing on hard design decisions before they ship and running design reviews as a teaching forum. • Share the escalation and surge surface, take your turn in the maintenance rotation, and treat operability as part of platform design rather than a follow-up task. • Read CS threads, POPs escalations, and customer-facing reality as input to the strategy, not as interruptions. • Frame staff-shaped projects so other engineers on the team can take meaningful pieces. Treat platform work as a multiplier rather than a personal portfolio.

🎯 Requirements

• A track record of leading multi-quarter platform or integrations work, including architectural ownership across more than one product surface. • Demonstrated experience designing SDKs, authoring frameworks, or systems that let other engineers, partners, or external authors extend a product safely. • At least 8 years of experience building scalable, observable SaaS systems. • Deep fluency in TypeScript and Node.js, and with AWS primitives (Lambda, SQS, S3), the kind of fluency that shows up in architectural trade-offs rather than only in syntax. • Hands-on experience with non-API integration patterns: webhooks at scale, OAuth flows across many tenants, and at least one of browser-driven automation, iPaaS bridges (Okta Workflows, Tines, Workato), or callback-based designs. • A documented architectural decision you are proud of, and another one you would do differently with a year of hindsight. • A reviewer's instinct that is teaching-shaped rather than gatekeeping-shaped. • Fluency with AI coding tools (Cursor, Claude Code, or equivalent) and a real point of view on how platforms should be designed when AI agents are part of the author base. • The confidence to say "I do not know yet, here is how I would find out", especially in your first ninety days on this team. • If you are looking for a role where you can ship big things solo and become the person every decision routes through, this is not it. The point of this hire is to multiply the team, not to centralise the architecture. Strong opinions are welcome after you have earned the context, not on day one.

🏖️ Benefits

• Flexible work environment: 100% remote with flexible core working hours • Time to recharge: Unlimited PTO plus 12 paid federal holidays • Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses • Retirement: Participation in our 401(k) program • Equity: Option grants to purchase shares through Fixify's equity program • Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify • Parental leave: Paid parental leave for birth, adoption, or surrogacy