Customer Support Representative

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FL3XX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🚀 Aerospace

☁️ SaaS

🤝 B2B

💰 Series unknown on 2010-02

Aerospace • SaaS • B2B

FL3XX is a cloud-based, app-first aviation operations management platform that digitizes and automates commercial and business aviation workflows. Founded in 2010 and headquartered in Vienna, Austria, FL3XX provides an integrated suite for charter sales, Part 135/charter dispatch, crew scheduling, maintenance tracking, trip support, compliance, flight tracking and reporting. The platform serves corporate flight departments, air ambulance, cargo, scheduled airlines and advanced air mobility providers, supports global operations across 7 continents and 60 countries, integrates with 180+ service marketplaces, and dispatches over 250K flights annually.

📋 Description

• Learn about FL3XX as a software: how it functions, its features, and how to troubleshoot user issues • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what • Process Support tickets: this is every Customer Success person’s first exposure to serving customers at FL3XX and a great way to learn the ropes • Support rotation: We offer 24/7 Support between US-based teams and EU-based teams • Document and reproduce user issues and funnel them into our development process • Continue growing as a support agent, including occasional live video calls where you can document urgent issues • Begin taking sole ownership of accounts - building a relationship with them, ensuring their problems are resolved • Continue to assist the Support desk with a higher autonomy

🎯 Requirements

• Experience in business aviation (sales, flight coordination, passenger services, crew) or passion for aviation and the confidence to learn - (nice to have) • A track record of comfortability around new technologies and the ability to quickly learn new software - start-up experience is a plus • Experience in software support desks or SaaS support • Ability to approach customer issues in a structured and calculated manner • Strong written and verbal communication skills • Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility • Excellent multitasking and project management skills • Well-organized with the ability to prioritize

🏖️ Benefits

• The ability to work remotely from anywhere in the world, so long as the commitment to covering North American hours remains • The ability to grow quickly in the tech space - a great opportunity for someone looking to make a difference in our Support team • Opportunities to pursue projects of personal interest, realize your own ideas, and build a portfolio of project outcomes • A diverse international team living across the globe