Customer Success Associate

Job not on LinkedIn

October 29

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Flagler Health

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Artificial Intelligence • Healthcare Insurance • Wellness

Flagler Health is an innovative health technology company that empowers healthcare providers by leveraging artificial intelligence to enhance clinical and back-office operations. Their AI solutions, such as the AI Triaging Engine, streamline patient care processes, improve patient outcomes, and ensure efficient scheduling. Flagler Health focuses on optimizing the healthcare experience through data-driven insights, chronic care management, and remote monitoring, ultimately enabling providers to offer more personalized care to their patients.

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Develop and maintain strong relationships with provider groups, ensuring high levels of satisfaction and long-term retention • Guide new clients through the onboarding process, ensuring a seamless and effective implementation of Flagler’s platform and services • Create and present monthly reports to clients that demonstrate Flagler’s impact on their operations, showcasing measurable outcomes and growth • Collect and relay client feedback to Flagler’s leadership team, contributing to the ongoing improvement of our services and platform • Work closely with the sales, technical, and business operations teams to ensure a smooth and cohesive customer journey from onboarding to ongoing support • Respond promptly to client inquiries and resolve any ad hoc clinic or patient issues, ensuring a positive and seamless experience for all stakeholders • Identify, implement, and automate workflows with the Operations and Technical teams based on customer and internal needs

🎯 Requirements

• 2+ years of experience in customer success, consulting, operations, or related roles, preferably with a focus on revenue cycle management within the healthcare or technology sectors • Strong communication skills, with the ability to present complex information clearly and effectively to various stakeholders • Exceptional organizational skills and the ability to manage multiple accounts simultaneously • Problem-solving mindset with a focus on using data to deliver results and enhance the customer experience • Ability to work collaboratively across teams, including sales, technical support, and operations • Experience with CRM tools and customer success software is a plus