Director, Customer Engineering

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🏄 California – Remote

🏄 California – Remote

💵 $180k - $225k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Fleet Data Centers

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

🏠 Real Estate

B2B • Enterprise • Real Estate

Fleet Data Centers is a provider of mega-scale data center campus solutions, offering design, construction and operations expertise for hyperscale technology customers. The company partners with large, sophisticated technology firms to deliver highly scalable, flexible and predictable data center campuses, acting as an extension of customers' engineering and operations teams. Fleet emphasizes in-house engineering, tenured leadership, and experience building and operating hundreds of data centers to meet the evolving needs of the hyperscale economy.

📋 Description

• Serve as the key technical point of contact for the assigned account, fully owning the relationship • Become fluent in the customer's organizational chart, understanding both the technical goals and the internal dynamics of key decision-makers • Develop and produce the product definition associated with the lease for new opportunities • Act as the primary point of entry for post-lease Engineering Change Requests (ECRs), coordinating with the customer and internal Fleet engineering teams to bridge new requirements • Manage and qualify customer needs by effectively reviewing requests and separating critical "must-haves" from "nice-to-haves" • Attain fluency in the capacity needs of the assigned account, working seamlessly with the customer and internal engineering to develop tailored solutions • Partner with Tract and TCM Behind-the-Meter (BTM) teams, as well as engineering Technical Program Management (TPM) teams, to align delivery solutions and timelines with customer expectations • Collaborate across customer engineering domains (compute, GPU, storage, and networking) to align the delivery solution for fit-out with end-customer objectives • Serve as the internal advocate for the customer, providing continuous feedback to the business on evolving customer needs and assisting Fleet leadership in adapting the product roadmap

🎯 Requirements

• BS in a technical field strongly preferred (Mechanical Engineering, Electrical Engineering, or Civil Engineering) • 10+ years in a technical function, with a proven track record of influencing technical direction and developing solutions • Must be fluent in AI data center design and development • Strong understanding of permitting, data center design, operations, power delivery for AI data centers, and both liquid and air-cooling strategies • Understanding of AI workloads and network architecture to effectively anticipate needs and advocate from the customer's perspective

🏖️ Benefits

• 100% employer-covered medical, dental, and vision insurance • 401K program • standard paid holidays • unlimited PTO