Senior Content Specialist, Customer Education

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

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Fleetio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

🚗 Transport

☁️ SaaS

💰 $21.1M Series B on 2020-11

Enterprise • Transport • SaaS

Fleetio is a comprehensive fleet management software provider that helps organizations track, analyze, and improve their fleet operations. The platform offers tools for vehicle maintenance, tracking fuel usage, managing drivers, and ensuring regulatory compliance. Fleetio aims to enhance efficiency and reduce costs for businesses with fleets of all sizes by providing real-time data and insights.

📋 Description

• Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own • Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date • Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy • Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time • Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions • Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes • Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement • Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback • Support larger education initiatives like webinars, community programming, and LMS content • Use data to understand how customers engage with our content and where we can improve • Bring forward ideas and recommendations to make our Customer Education programs even better

🎯 Requirements

• 5+ years of experience creating and managing customer-facing content in a SaaS environment, especially technical product documentation • A knack for turning complex ideas into simple, helpful content that works for a variety of audiences • Strong writing and editing skills with a sharp eye for clarity and detail • Clear, effective communication, both written and verbal • Comfort using AI tools and automation to work smarter and move faster • A deeply customer-first mindset—you care about getting people the right information at the right time • Strong project management skills, with the ability to juggle priorities and collaborate across teams in a fast-moving environment

🏖️ Benefits

• Multiple health/dental coverage options (100% coverage for employee, 50% for family) • Vision insurance • Incentive stock options • 401(k) match of 4% • PTO - 4 weeks (increases at year two!) • 12 company holidays + 2 floating holidays • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid) • FSA & HSA options • Short and long term disability (short term 100% paid) • Community service funds • Professional development funds • Wellbeing fund - $150 quarterly • Business expense stipend - $125 quarterly • Mac laptop + new hire equipment stipend • Fully stocked kitchen with tons of drinks & snacks (BHM only) • Remote working friendly since 2012 #LI-Remote